SOLUTION:

In The KnowĀ 

PURPOSE:Ā Create the opportunity for team members to receive additional information or clarification on team or organization issues.

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SOLUTION:

In The Know 

PURPOSE: Create the opportunity for team members to receive additional information or clarification on team or organization issues.

Time: < 30 Minutes

STEP 1: In a team meeting, describe the In-the-Know process, and share how you would like to provide the opportunity for team members to receive information and clarity regarding team and organization issues. 

STEP 2: When team members want to know more about a team or organization issue, ask your team members to email you the question/issue, or drop it off in your mailbox.

STEP 3: Prepare to address the identified issue in an upcoming meeting or conference call. When discussing the issue, be sure to:

  1. Describe the issue
  2. Share what you know about the issue
  3. Outline the benefits and drawbacks of the situation
  4. Clarify your role and the team’s role in the situation
  5. Discuss what you and the team can expect to happen in the future
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