Connect to the Customer Experience  

Time: 45 Minutes 

STEP 1: Print the Connect to the Customer Experience Worksheet for each team member.

STEP 2: With your team, identify the top 3 things all customers should experience within your work area.

STEP 3: Identify the specific actions employees perform to help create the desired customer experience.

STEP 4: Determine what actions all team members can take to help create the customer experience.