SOLUTION:

Client/Customer Visits

PURPOSE: Schedule a time for your team members to visit your customers or clients (internal or external) to gain a better understanding of how the work they do makes a real impact.

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SOLUTION:

Client and/or Customer Visits

PURPOSE: Schedule a time for your team members to visit your customers or clients (internal or external) to gain a better understanding of how the work they do makes a real impact.

Time: < 90 Minutes

STEP 1: Identify a customer or client your team members can visit.

STEP 2: Schedule a time for the team or certain team members to visit the customer or client.

STEP 3: During the visit, team members should ask the customer or client the following questions:

  • Why did you select our product or service?
  • How has our product or service helped you?
  • What would happen if the product or service was not “high quality”?
  • What else can we do for you to create a better experience using our product or service?
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