SOLUTION:

Buffer Zone

PURPOSE: Identify buffering techniques to use when you’re frustrated, angry, or “emotionally charged” from work situations.

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SOLUTION:

Buffer Zone

PURPOSE: Identify buffering techniques to use when you’re frustrated, angry, or “emotionally charged” from work situations.

Time: 30 Minutes

STEP 1: Identify your personal triggers...what work events or situations lead to frustration, anger or high levels of emotions. Record your triggers on the Buffer Zone Worksheet.


STEP 2: For each trigger, determine what you can do to create a buffer between the trigger and when you respond to it. Record the buffer next to the trigger on the Buffer Zone worksheet.

Note: The Buffer Zone creates time for you to respond with the right level of emotion and address the situation appropriately and professionally. When a trigger occurs, implement your buffer before you respond to the event or situation.

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