Time: 30 Minutes
STEP 1: Think about your previous work or personal situations. Identify three situations that were stressful, frustrating, and/or created an irrational response on your part. Record the events on the Lessons Learned worksheet.
STEP 2: For each event, identify and record the actions you took to handle the situation.
STEP 3: Identify the impact your actions created for yourself and others, and outline what you could have done differently to handle the situation better.
STEP 4: Determine what outcome would have occurred if the new actions you have identified had been used in the situation.
STEP 5: Based on your Lessons Learned, identify the actions you want to take in the future in order to ensure you improve your ability to handle stressful and difficult situations.
Use Solution Template: Lessons Learned
Lessons Learned
Think about your previous personal or work situations. Identify at least three situations that were stressful, frustrating, and or created irritation. Record the events below. For each event, identify and record the actions you took to handle the situation. Identify the impact your actions created for yourself and others. Outline what you could have done differently to handle the situation better. Determine what outcome would have occurred if the new actions you have identified had been implemented in the situation.
