Time: 30 Minutes 

STEP 1: Be Present. When people are talking to you, listen to them without interruption. If you can’t do so at that time, tell them that you can’t give them your 100% attention just yet, then tell them when you can be completely available. Be realistic with the timeframe you provide.

STEP 2: Put down your phone, look them in the eyes, listen and ask questions. When someone says, "I love chocolate cupcakes", commit it to memory, so when they have a rough day, you know exactly what to get them to brighten their day. If necessary, have a notebook nearby to write down information when they are talking with you. Don’t use your phone, as you might be tempted to check your social media accounts or unread texts.

STEP 3: Ask questions. They will feel heard and you will have more information to respond appropriately. When asking questions, be careful not to let your opinion on the matter come through— remain objective while listening so you can be a sounding board and they can make the decision they believe is best for them. Obviously, if their decision will hurt themselves or others, you will need to speak up.

STEP 4: Don’t interrupt. Or if you do, apologize and let them continue—let this be an opportunity for you to learn how to actively listen without taking the focus away from the person speaking.  Over time you will learn through experience how best to listen to others in order to make them feel heard—if you are struggling to figure this out, think about how you would want another person to act while listening to you. This will guide you in your Journey.