Time: < 30 Minutes
STEP 1: During a team call or meeting, team members identify the following:
- A recent customer experience when the team member did something innovative, new, or had to be flexible to meet a customer need
STEP 2: The team member outlines the following:
- The customer situation
- The innovative or flexible action taken
- How the action positively impacted the customer
STEP 3: The team asks questions for clarification and determines how this new action can be applied to future customer situations.
