Time: 1 Hour
Manager Instructions:
In this process you will begin to dialogue around what you do as a manager to impact your team members’ engagement levels. The following process enables you to begin to understand the manager actions that are most critical to your team members to engage them to perform at their best and create a place they want to stay. Team members will select two manager actions that are most critical to them and identify one that is going well right now and one that needs more energy from you.
Your role is to ask questions, listen, and make sure you have a rich understanding of what is most critical to the team member and how it’s really going right now.
STEP 1: Schedule 15 minutes with your team member to conduct this process.
STEP 2: Print a copy of the Manager Top 2 Instructions and ask the team member to read the instructions and complete the exercise (takes ~5 minutes).
STEP 3: Have the team member share his or her 2 manager actions. For each action, focus on understanding why it is most critical and how it’s really going. Understand that the action requiring more energy will allow you to realize that increasing the actions you take around the manager action will make a positive impact on engaging and retaining the team member.
Individual Instructions:
STEP 1: Read the manager actions on the following page and select 2 that are “most critical” to you to discuss with your manager.
PART A: Use the following statement to determine what is “most critical”
- What is “most critical” to engaging you to perform at your highest level and creates a place you want to stay?
PART B: When selecting the 2 actions, be sure to select the following:
- One action should be something that is “most critical” and GOING WELL RIGHT NOW
- One action should be something that is “most critical” and NEEDS MORE ENERGY
STEP 2: Share the two manager actions you selected with your manager.
Discuss why you selected each action as “most critical”, then explain why it is either “going well right now” or “needs more energy”.
