Time: < 30 Minutes
STEP 1: Print the Connect to the Customer Experience worksheet. If you think it would be a good teambuilder, print a few for your co-workers.
STEP 2: Identify the top 3 things all customers should experience within your work area.
STEP 3: Identify the specific actions you and others can perform to help create the desired customer outcome.
STEP 4: Once complete, discuss (either alone or with your team) your findings with your manager. Finalize which actions all team members can take to help create the customer experience and make the necessary upgrades for a fantastic customer experience!
Use Solution Template: Connect to the Customer Experience Worksheet
Connect to the Customer Experience
Identify the top 3 things all customers should experience in your work area and what you DO to help create the experience.
